Frequently asked questions

1.1. What is TG Electronics?

TG Electronics is an e-commerce business specializing in the sale of speakers, headphones, and smartwatches. Our goal is to offer innovative technology products at affordable prices, focusing on originality and global trends.

1.2. What locations do you ship to?

We serve over 30 countries and are continuously working to expand our reach. We ship to locations in the United States, Asia, Europe, and beyond.

1.3. How can I contact TG Electronics?

You can contact us using our customer service form on our website or by email at tgeletronicsapoyo@gmail.com or serviceofficer@tgeletronics.com.

• 2.1. How do I place an order?To place an order, browse our website, select the products you wish to buy, and proceed to checkout. Follow the instructions to enter your shipping and payment information.

What payment methods do you accept?

We accept various payment methods, including credit and debit cards. Payment options are displayed during checkout.

2.3. Is it safe to use my credit card on your site?

Yes, we use secure payment processing systems to protect your payment information. However, no online transaction can be 100% guaranteed as completely secure.

What are the shipping costs?

Shipping costs are calculated based on your location and are displayed during the checkout process.

3.2. How long will it take for my order to arrive?

Delivery times range from 5 to 10 business days, depending on your location and product availability. We strive to process and ship orders as quickly as possible.

3.3. Can I track my order?

Once your order has been shipped, you will receive a tracking number by email to monitor the status of your shipment.

4.1. What is your return policy?

We accept returns within 30 days of receiving the product. Items must be returned in their original condition. For more details, please refer to our Return Policy available on our website.

4.2. How do I return an item?

To return an item, contact us through our customer service form or by email to initiate the return process. Follow the provided instructions to return your product.

4.3. When will I receive my refund?

Refunds will be processed within a maximum of 2 business days after receiving the return request email. The full purchase amount will be refunded using the same payment method used for the purchase.

5.1. What are cookies and why do you use them?

Cookies are small text files that are downloaded to your device when you visit our site. They help personalize your experience and improve our services. For more details, please refer to our Cookie Policy.

6.1. How do I create an account?

To create an account, click the “Sign Up” or “Create Account” link on our website. Follow the instructions to enter your details and complete the registration process.

6.2. How do I update my account information?

Log in to your account and navigate to the account settings. You can update your personal information, payment methods, and other details from there.

6.3. What should I do if I forget my password?

If you forget your password, click the “Forgot Password” link on the login page. Follow the instructions to reset your password.

7.1. I have a question that is not listed here. What should I do?

If you have additional questions or need further assistance, please contact us using our customer service form or send an email to tgeletronicsapoyo@gmail.com or serviceofficer@tgeletronics.com.